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Measuring Success in Business

This tutorial will help you discuss and agree what ‘good’ looks like in the areas of leadership, management and services to name but a few.

On completion you will be able to:

Understand why agreeing what ‘good’ is will help move everyone towards it and maybe even to ‘great’
Explain the importance of surveying staff from time to time
Develop individuals understanding of their contribution to what good looks like
Reflect on how you would involve teams in giving feedback and ideas on making the business a great one

Benefits

To the manager – you will have the focus on developing good and great service

To your staff – your staff will know and understand how their ideas, skills and job role impact on being a good business

To your business – increasing people’s involvement not only drives service improvement, it also plays a critical role in the recruitment and retention of quality staff