Conflict Resolution in the Workplace

This tutorial will help you establish ways of building your skills when acting as a mediator in resolving conflict at work.

On completion you will be able to:

  • Explain a win/win solution
  • Follow some steps to gain agreement
  • Develop a personal strategy for dealing with conflict
  • Reflect on some ways you might mediate some challenging situations
  • Understand what appropriate assertiveness is

Benefits

To the manager – you will benefit by developing your mediation skills and confidently dealing with most conflict in-house

To your staff – Staff can benefit from having any conflict dealt with in a professional and timely manner

To your business – benefits to the business are that all those affected by work based conflict will see that minor conflict is dealt with before it becomes a major issue

Documents you can download

  • Building resilience
Resolving conflict

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