Communication Skills
This tutorial will teach you effective communication skills, in order to help you communicate with your staff at meetings, cascading information through the team brief and help you give constructive feedback.
On completion you will be able to:
- Understand your role in communicating clearly with your staff
- Explain the most common complaints from employees
- Follow a defined structure for meetings
- Develop a workable process briefing your teams
- Reflect on how to give constructive feedback
Benefits
To the manager – you will have a professional and consistent approach to communicating with your staff
To your staff – all staff will have a clear idea of what is going on in the business and how it will affect them
To your business – you will be able to develop a consistent and clear path of two way communication so that there are few, if any, misunderstandings
Documents you can download
- Chairing meetings
- Meetings action notes
- Skilful praise and criticism
- Team brief structure
- Useful feedback
- Communicating with employees bulletin
- Dealing with interruptions bulletin
- Get networking bulletin
- Not another meeting! bulletin
Develop your people management skills today
Learn how to...
» Manage performance
» Manage change
» Develop people
» Motivate people
» Recruit effectively
» Manage people
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