Join ManagersPitStop now - it's quick, easy and absolutely free

Assertiveness Skills

This tutorial will help you establish a workable structure for practicing assertive communication in the workplace.

On completion you will be able to:

Understand passive, assertive and aggressive behaviours
Explain how using ‘I’ statement will help in assertive communications
Follow a defined structure for making requests
Develop a workable process for refusing request by others
Reflect on how you would tackle some challenging behaviours

Benefits

To the manager – you will have a confident and assertive approach to making and refusing requests by staff

To your staff – staff will benefit by knowing that their request has been given full consideration and you have communicated clearing with no misunderstandings

To your business – because your communication will be thoughtful, confident and always seeking the win/win situation there is a greater chance of developing trusting business relationships and building greater customer confidence