Management Skills - Tutorials on managing people

Learn how to manage with bite-size audio-visual tutorials, each covering the management skills and knowledge every manager should have.

What makes a good manager? 9 mins 23 secs This tutorial will help you review your skills in order to be a good manager in some key areas. On completion you will be able to: Understand some success factors managers are measured against Explain the importance of good management Develop a framework of management behaviours Reflect on how you would encourage excellent management skills Benefits To the manager – you will have the focus on developing yourself and other good quality managers who will be able to manage people in the business To your staff – your staff will be able to rely on and respect their line manager. This in turn develops great role models and trusting relationships To your business – increasing people’s trust and respect as well as job performance it also plays a critical role in succession planning, recruitment and retention of quality staff Related tutorials Absence Management Barriers to Performance Building Trust in Business Business Planning Comfort Zones Communication Skills Delegation skills Developing Your People Exit Interview Giving and Receiving Feedback Interview Documents Interview Structure Measuring Success in Business Performance Management Skills Staff Induction Process Staff Training and Development Team Working Skills Sign-up for free or login to watch this tutorial Documents you can download Cornerstones I expect my manager to... Manager’s development wheel Manager’s matrix Power and authority Coaching bulletin Quality leadership bulletin Effective management bulletin Motivation in the workplace bulletin Time management bulletin What makes a good manager? 9 mins 23 secs This tutorial will help you review your skills in order to be a good manager in some key areas.	Performance Management Skills 20 mins 23 secs This tutorial will help you establish a workable system for managing performance skilfully. On completion you will be able to: Understand your role in managing the performance of individuals Explain the skills required to manage both good and poor performance Follow a structure for defining expectations of performance Develop a workable process for reviewing performance Reflect your own management style Benefits To the manager – you will have a professional and consistent approach to managing performance of individuals and their key result areas To your staff – all staff will know exactly what is expected of them and how each key result area of their job will be measured To your business – your business will be able to develop and show a fair and consistent approach to managing performance together with giving appropriate, constructive feedback to individuals Related tutorials Assertiveness Skills Barriers to Performance Building Trust in Business Comfort Zones Giving and Receiving Feedback Managing performance by behaviours Managing Performance by Function Managing performance by job description Managing Performance by Objective What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Skillful praise and criticism Skillful appraisers Useful feedback Team member review Team review Leaderships styles Managing peoples’ performance bulletin Performance appraisal bulletin Performance Management Skills 20 mins 23 secs This tutorial will help you establish a workable system for managing performance skilfully.	Delegation skills 4 mins 20 secs This tutorial will teach effective delegation skills and help you establish a workable system in delegating with confidence and trusting that the job will get done to the expected standard. On completion you will be able to: Understand your role in delegating to others Explain what we can and what we can’t delegate Follow a step by step process in empowering people Recognise when a person is ready to be delegated to Reflect on how you might build trusting, delegating relationships Benefits To the manager – after investing time in developing the skills and building trust with individuals you will be able to delegate appropriately which will free up your time to develop the business To your staff – individuals will have the opportunity to shine where they have the skills and empowerment to do so To your business – building confident, skilled staff can only benefit the team and ultimately the business. You can trust that people will do it they way it should be done Related tutorials Assertiveness Skills Barriers to Performance Building Trust in Business Comfort Zones Conflict Resolution in the Workplace Giving and Receiving Feedback Performance Management Skills The Performance Contract What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download 4 Steps to delegation Delegation bulletin Delegation skills 4 mins 20 secs This tutorial will teach effective delegation skills and help you establish a workable system in delegating with confidence and trusting that the job will get done to the expected standard.
Managing Performance by Objective 19 mins 51 secs This tutorial will help you understand how to manage performance using cascaded business, team and individual objectives. On completion you will be able to: Understand how to align business and individual goals Explain how objectives can be cascaded through the whole organisation Create SMART objectives Provide formal reviews and feedback on goal achievement Understand how to develop a training plan Benefits To the manager – you will be able to manage performance in measurable terms To your staff – all staff will know exactly what is expected of them within their job role and have SMART objectives To your business – your business will benefit by all staff having a set of SMART goals for their role that fits with the overall company objectives Related tutorials Assertiveness Skills Barriers to Performance Building Trust in Business Comfort Zones Giving and Receiving Feedback Managing performance by behaviours Managing Performance by Function Managing performance by job description Performance Management Skills What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Action checklist for appraisal development reviews Appraisal preparation sheet for small businesses Action checklist for appraisals Performance appraisal review Preparation for your performance appraisal meeting example Preparation for your performance appraisal review example Skilful appraisers Staff development appraisal system (intention) Structure for performance appraisal review Managing Performance by Objective 19 mins 51 secs This tutorial will help you understand how to manage performance using cascaded business, team and individual objectives.	Managing performance by job description 10 mins 42 secs This tutorial will help you understand how to manage performance using job description. On completion you will be able to: Understand why well written job descriptions are so important Explain how to create meaningful job descriptions Create measurable key result areas for each job role Provide formal reviews and feedback on performance Understand how to develop a workable action plan Benefits To the manager – you will be able to manage performance in measurable terms To your staff – all staff will know exactly what is expected of them within their job role To your business – your business will benefit by all staff having a defined job purpose and measurable key result areas and knowing what is expected of them and how their role fits with the overall objectives of the company Related tutorials Assertiveness Skills Barriers to Performance Building Trust in Business Comfort Zones Giving and Receiving Feedback Managing performance by behaviours Managing Performance by Function Managing Performance by Objective Performance Management Skills What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Job description template Job description example Job description bulletin Managing performance by job description 10 mins 42 secs This tutorial will help you understand how to manage performance using job description.	Managing Performance by Function 4 mins 26 secs This tutorial will help you understand how to manage performance using function specific development wheels. On completion you will be able to: Understand how to use the development wheels in managing performance Explain how to complete a development wheel Create an action plan to improve performance Provide the most appropriate wheel for the function Understand how to define gaps and create self assessmen Benefits To the manager – you will ‘see’ the gaps that need to be eliminated or reduced you will also be able encourage self assessment To your staff – all staff will be able to complete the wheel and define any gaps that need a plan of action for improvement To your business – your business will benefit by all staff having a less formal, self assessment tool that will help them define areas for improvement in their job function Related tutorials Assertiveness Skills Barriers to Performance Building Trust in Business Comfort Zones Giving and Receiving Feedback Managing performance by behaviours Managing performance by job description Managing Performance by Objective Performance Management Skills What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Business leader’s development wheel Manager’s development wheel Personal development wheel Staff development wheel Managing Performance by Function 4 mins 26 secs This tutorial will help you understand how to manage performance using function specific development wheels.
Managing performance by behaviours 9 mins 37 secs This tutorial will help you understand how to manage performance using behaviour competencies. On completion you will be able to: Understand what behavioural competencies are Explain how to create a behaviour competencies dictionary Create meaningful expected behaviours for your company Provide examples of behaviours you would encourage Understand how to define the importance of encouraged behaviours Benefits To the manager – you will be able to manage behaviours in measurable terms To your staff – all staff will know exactly what behaviours are expected of them To your business – your business will benefit by all staff having a set of defined encouraged behaviours with measurable examples Related tutorials Assertiveness Skills Barriers to Performance Building Trust in Business Comfort Zones Giving and Receiving Feedback Managing Performance by Function Managing performance by job description Managing Performance by Objective Performance Management Skills What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Behaviour competencies matrix Encouraged behaviours Guidance to using a competencies dictionary Team work competencies Team work definition notes Managing performance by behaviours 9 mins 37 secs This tutorial will help you understand how to manage performance using behaviour competencies.	Absence Management 14 mins 08 secs This tutorial will help you manage absence by establishing a workable process that will help you reduce frequent, short-term absence from employees. On completion you will be able to: Understand your role in managing the attendance of your staff Explain a robust method of recording absence Follow a defined structure for the return to work interview Develop a workable process for dealing with all short-term staff absence Reflect on how you would tackle some challenging absences Benefits To the manager – you will have a professional and consistent approach to staff absence To your staff – all staff will know exactly how their absence is recorded and that they will receive a professionally conducted return to work interview each and every time they have been absent. They will also know that this is a fair and equitable process To your business – You will be able to develop a fair and consistent approach to frequent, short-term absence that will lead to an increase in staff attendance, decrease pressure on other staff and therefore improve your profit margin Related tutorials Assertiveness Skills Barriers to Performance Building Trust in Business Comfort Zones Conflict Resolution in the Workplace Giving and Receiving Feedback Performance Management Skills What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Return to Work bulletin Absence Management 14 mins 08 secs This tutorial will help you manage absence by establishing a workable process that will help you reduce frequent, short-term absence from employees.	Conflict Resolution in the Workplace 17 mins This tutorial will help you establish ways of building your skills when acting as a mediator in resolving conflict at work. On completion you will be able to: Explain a win/win solution Follow some steps to gain agreement Develop a personal strategy for dealing with conflict Reflect on some ways you might mediate some challenging situations Understand what appropriate assertiveness is Benefits To the manager – you will benefit by developing your mediation skills and confidently dealing with most conflict in-house To your staff – Staff can benefit from having any conflict dealt with in a professional and timely manner To your business – benefits to the business are that all those affected by work based conflict will see that minor conflict is dealt with before it becomes a major issue Related tutorials Building Self Esteem Building Trust in Business Comfort Zones Communication Skills Defining Values Managing Change in Business Sign-up for free or login to watch this tutorial Documents you can download Building resilience Conflict Resolution in the Workplace 17 mins This tutorial will help you establish ways of building your skills when acting as a mediator in resolving conflict at work.
Managing Change in Business 17 mins 04 secs This tutorial will help you develop an action plan for business improvement together with understanding how you can help staff cope with the necessary business changes. On completion you will be able to: Understand the your role in helping people through business change Explain the 3 step change process Demonstrate 2 gap analysis models Develop powerful questions for testing your goals Reflect on what managers and leaders can do to help individuals come to terms with each stage of the change cycle Benefits To the manager – you will have a sound understanding of the effects that change has on self-esteem and performance so that you can plan well at each stage to minimise the disruption To your staff – staff will understand that what they may feel is ‘normal’ and that they can seek support from their leaders and managers To your business – you will be able to develop a logical, planned route to implement any changes you need to make Related tutorials Barriers to Performance Building Resilience Building Self Esteem Building Trust in Business Comfort Zones Defining Values Giving and Receiving Feedback How to do a SWOT Analysis Leadership Skills Measuring Success in Business Mind Mapping Techniques Performance Management Skills The Performance Contract What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download The change cycle SWOT exercise SWOT analysis Force-field analysis Process for workplace change The change cycle bulletin Managing Change in Business 17 mins 04 secs This tutorial will help you develop an action plan for business improvement together with understanding how you can help staff cope with the necessary business changes.	Leadership Skills 9 mins 17 secs This tutorial will help you learn leadership skills and define what effective leadership behaviour might be in your business. On completion you will be able to: Understand the role of effective leaders Explain some leadership styles Define where your power and authority comes from Develop a workable process for dealing with any incidents of bullying or harassment Reflect on the leadership behaviours you would encourage in your business Benefits To the manager – you will have a sound understanding of what behaviours you and your leaders need in order to lead with passion and conviction To your staff – staff will feel confident in the leadership of the business. This in turn gives some sense of stability even when times get tough To your business – you will be able to develop the leadership skills essential to take your business forward and develop great role models for future succes Related tutorials Assertiveness Skills Barriers to Performance Building Resilience Building Self Esteem Building Trust in Business Comfort Zones Conflict Resolution in the Workplace Defining Values Giving and Receiving Feedback Managing Change in Business Measuring Success in Business Performance Management Skills Training Needs Analysis What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Cornerstones Leadership matrix Leadership styles in use Leadership survey Power and authority Fairness model Trust tower Bullying and harassment bulletin Quality leadership bulletin Stress in the workplace bulletin Leadership Skills 9 mins 17 secs This tutorial will help you learn leadership skills and define what effective leadership behaviour might be in your business.	Communication Skills 13 mins 10 secs This tutorial will teach you effective communication skills, in order to help you communicate with your staff at meetings, cascading information through the team brief and help you give constructive feedback. On completion you will be able to: Understand your role in communicating clearly with your staff Explain the most common complaints from employees Follow a defined structure for meetings Develop a workable process briefing your teams Reflect on how to give constructive feedback Benefits To the manager – you will have a professional and consistent approach to communicating with your staff To your staff – all staff will have a clear idea of what is going on in the business and how it will affect them To your business – you will be able to develop a consistent and clear path of two way communication so that there are few, if any, misunderstandings Related tutorials Assertiveness Skills Conflict Resolution in the Workplace Developing Your People Giving and Receiving Feedback Leadership Skills The Performance Contract What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Chairing meetings Meetings action notes Skilful praise and criticism Team brief structure Useful feedback Communicating with employees bulletin Dealing with interruptions bulletin Get networking bulletin Not another meeting! bulletin Communication Skills 13 mins 10 secs This tutorial will teach you effective communication skills, in order to help you communicate with your staff at meetings, cascading information through the team brief and help you give constructive feedback.
Team Working Skills 6 mins 48 secs This tutorial will help you establish a framework for good team working and teach you valuable skills. On completion you will be able to: Understand your role in developing good team work Explain what a successful team looks like Give examples of what a good team looks like in your business Develop workable behaviours for your teams Reflect on how you would tackle some team working challenges Benefits To the manager – you will have a better understanding of how teams work and the difficulties they need to overcome with your help To your staff – all staff will know exactly how their role fits with the others in the team and what behaviours make teams successful To your business – your effective teams will be able to develop their own set of behaviours that are required for your business, be constant in the areas of self assessment, problem solving and conflict resolvers Related tutorials Assertiveness Skills Barriers to Performance Building Trust in Business Comfort Zones Conflict Resolution in the Workplace Giving and Receiving Feedback Leadership Skills Managing Change in Business Measuring Success in Business Performance Management Skills Training Needs Analysis What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Team member matrix Team work competencies Team work definitions Team Working Skills 6 mins 48 secs This tutorial will help you establish a framework for good team working and teach you valuable skills.	Developing Your People 8 mins 41 secs This tutorial will teach you skills to help you develop potential in your managers, supervisors and staff. On completion you will be able to: Understand your role in developing those around you Explain the link between training and the company’s objectives Follow the steps to develop your staff Develop a culture of development Reflect on how you would tackle negative attitudes to developing people Benefits To the manager – you will have a skilled and motivated team To your staff – the more active development within the company the more people are motivated to learn To your business – increasing people’s skills not only drives service improvement, it also plays a critical role in the recruitment and retention of quality staff Related tutorials Assertiveness Skills Barriers to Performance Building Trust in Business Comfort Zones Delegation skills Giving and Receiving Feedback Performance Management Skills Team Working Skills The Performance Contract Sign-up for free or login to watch this tutorial Documents you can download Team member matrix Coaching bulletin Continuous improvement bulletin Developing people bulletin Self-development bulletin Developing Your People 8 mins 41 secs This tutorial will teach you skills to help you develop potential in your managers, supervisors and staff.	Assertiveness Skills 7 mins 42 secs This tutorial will help you establish a workable structure for practicing assertive communication in the workplace. On completion you will be able to: Understand passive, assertive and aggressive behaviours Explain how using ‘I’ statement will help in assertive communications Follow a defined structure for making requests Develop a workable process for refusing request by others Reflect on how you would tackle some challenging behaviours Benefits To the manager – you will have a confident and assertive approach to making and refusing requests by staff To your staff – staff will benefit by knowing that their request has been given full consideration and you have communicated clearing with no misunderstandings To your business – because your communication will be thoughtful, confident and always seeking the win/win situation there is a greater chance of developing trusting business relationships and building greater customer confidence Related tutorials Barriers to Performance Building Trust in Business Comfort Zones Delegation skills Performance Management Skills Sign-up for free or login to watch this tutorial Documents you can download Making and refusing requests Recognising assertiveness Assertiveness at work bulletin Assertiveness Skills 7 mins 42 secs This tutorial will help you establish a workable structure for practicing assertive communication in the workplace.
Building Trust in Business 9 mins This tutorial will help you establish what building blocks are necessary to help you build trust in your business. On completion you will be able to: Understand your role in building trust in the workplace Explain a number of steps you could take to build on trust in your organisation Establish positive patterns of behaviour Know how to develop trusting relationships Reflect on how you would tackle some challenging power and authority issues in your business Benefits To the manager – you will be able to identify where there may be trust challenges with your leaders or managers and quickly act to avoid any damage that can’t be resolved To your staff – in a trusting business all staff will be able to build quality relationships with the peers, supervisors and managers. This in turn creates motivation and builds confidence in the leaders of the business To your business – when a business promotes honesty and trusting communication between all they are more likely to attract quality staff and reduce labour turnover. It also gives them a reputation in the business world as good employers therefore attracting staff and customers who want to be treated with integrity Related tutorials Barriers to Performance Building Self Esteem Comfort Zones Conflict Resolution in the Workplace Developing Your People Giving and Receiving Feedback Happiness at Work Leadership Skills Managing Change in Business Performance Management Skills What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Power and authority Fairness model Trust tower Building Trust in Business 9 mins This tutorial will help you establish what building blocks are necessary to help you build trust in your business.	Business Planning 8 mins 14 secs This tutorial will help you transfer your vision for the future of your business into a plan of action for growth with clear goals and milestones. On completion you will be able to: Understand why a business plan is necessary to goal achievement Explain how to get ‘buy in’ from those who need to be involved Follow a structure to agree milestones to get to the goals Develop a workable process for communicating the goals Identify what skills you may need to develop a workable, achievable plan Benefits To the manager – you will have a workable process to transfer your thoughts and dreams for the business into a plan of action for achieving those dreams To your staff – staff will benefit by having a clear understanding of what the business is trying to achieve and how their particular role fits into the plan To your business – your business will benefit when everyone knows and understands what the short, medium and long terms goals are Related tutorials Barriers to Performance Building Trust in Business Comfort Zones Communication Skills How to do a SWOT Analysis Managing Change in Business Managing Performance by Objective Measuring Success in Business Staff Training and Development Time-Line What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Business action planning template Business plan objectives Department/team objectives Setting individual objectives Golden rules Strategic plan Time-line Underpinning KPI’s Continuous improvement bulletin Focus on the future bulletin Planning for success bulletin Business Planning 8 mins 14 secs This tutorial will help you transfer your vision for the future of your business into a plan of action for growth with clear goals and milestones.	The Performance Contract 6 mins 50 secs This tutorial will help you develop a consistent approach to building effective performance. On completion you will be able to: Understand your role in developing those around you Explain the performance contract model Follow the steps to develop performance Develop individuals understanding of their job roles from day one Reflect on how you would tackle performance gaps Benefits To the manager – you will have the ability to manage the performance of each individual in your team To your staff – your staff will know and understand what their job is and how each area of their job role will be measured To your business – increasing people’s performance not only drives service improvement, it also plays a critical role in the recruitment and retention of quality staff Related tutorials Absence Management Barriers to Performance Building Trust in Business Business Planning Comfort Zones Communication Skills Delegation skills Developing Your People Exit Interview Giving and Receiving Feedback Interview Documents Interview Structure Measuring Success in Business Performance Management Skills Staff Induction Process Staff Training and Development Team Working Skills Sign-up for free or login to watch this tutorial Documents you can download Performance contract Performance gaps Team review Team member review Self-development bulletin The Performance Contract 6 mins 50 secs This tutorial will help you develop a consistent approach to building effective performance.
Measuring Success in Business 4 mins 19 secs This tutorial will help you discuss and agree what ‘good’ looks like in the areas of leadership, management and services to name but a few. On completion you will be able to: Understand why agreeing what ‘good’ is will help move everyone towards it and maybe even to ‘great’ Explain the importance of surveying staff from time to time Develop individuals understanding of their contribution to what good looks like Reflect on how you would involve teams in giving feedback and ideas on making the business a great one Benefits To the manager – you will have the focus on developing good and great service To your staff – your staff will know and understand how their ideas, skills and job role impact on being a good business To your business – increasing people’s involvement not only drives service improvement, it also plays a critical role in the recruitment and retention of quality staff Related tutorials Barriers to Performance Building Trust in Business Comfort Zones Communication Skills Delegation skills Giving and Receiving Feedback Performance Management Skills Team Working Skills Time-Line What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download What does good look like here? Measuring Success in Business 4 mins 19 secs This tutorial will help you discuss and agree what ‘good’ looks like in the areas of leadership, management and services to name but a few.	Staff Training and Development 8 mins 10 secs This tutorial will help you establish effective training and development plans for your teams and the individuals in those teams. On completion you will be able to: Understand your role in managing the training and Development within your business Explain planned and unplanned training Follow a defined cascading training plan that flows for the business plan Develop SMART training objectives Reflect on how you would tackle some essential, desirable and general training needs Benefits To the manager – you will have a professional and consistent approach to training and development required in your business To your staff – all staff will know exactly how their training was identified, what they need to understand, develop and perform once the training is completed To your business – You will be able to develop a fair and consistent approach to any identified training and development required in your business. This will help allocate the appropriate budget to the essential training that will improve your business practices or processes Related tutorials Assertiveness Skills Barriers to Performance Comfort Zones Conflict Resolution in the Workplace Delegation skills Developing Your People Evaluating Training Effectiveness Giving and Receiving Feedback Performance Management Skills Training Needs Analysis What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Guidance to using the training structure Training needs analysis development plan Training structure notes Compiling a training and development plan bulletin Staff Training and Development 8 mins 10 secs This tutorial will help you establish effective training and development plans for your teams and the individuals in those teams.	Training Needs Analysis 5 mins This tutorial will help you to use a tried and tested method of training needs analysis / self assessment using development wheels. On completion you will be able to: Understand how the development wheel works Explain how you could use this tool for assessment Follow a defined process for analysing skills gaps for yourself and others Develop a workable action plan for improvement Reflect on how you could use each wheel to identify some business challenges Benefits To the manager – you will have an informal but effective method of assessing specific skills in your business To your staff – staff will have a framework in which they can self identify skills gaps, followed by developing their action to eliminate those gaps so they have ownership of their development To your business – you will be able to develop a culture of self assessment together with encouraging responsibility and ownership of learning Related tutorials Barriers to Performance Building Trust in Business Comfort Zones Conflict Resolution in the Workplace Developing Your People Giving and Receiving Feedback Leadership Skills Managing Performance by Function Measuring Success in Business Performance Management Skills The Performance Contract What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Business leader’s development wheel Career development wheel Life balance development wheel Manager’s development wheel Personal development wheel Staff development wheel Training Needs Analysis 5 mins This tutorial will help you to use a tried and tested method of training needs analysis / self assessment using development wheels.
Evaluating Training Effectiveness 4 mins 54 secs This tutorial will help you establish a brief but effective process for evaluating the training completed in your business. On completion you will be able to: Understand your role in evaluating training in your business Explain why evaluation is so important Follow a simple evaluation process Develop a workable evaluation process for your business Reflect on how you would evaluate the return on investment (ROI) Benefits To the manager – you will have a professional and consistent approach to evaluating the impact training has on your business and the whether or not the return on investment was time and money well spent To your staff – all staff will know exactly what their learning outcomes should be from any training and can focus on making the necessary changes To your business – you will know where your training budget is being wisely spent, what training is giving you good return on investment and how to improve learning outcomes Related tutorials Barriers to Performance Comfort Zones Delegation skills Developing Your People Giving and Receiving Feedback Performance Management Skills Staff Training and Development Training Needs Analysis What makes a good manager? Sign-up for free or login to watch this tutorial Documents you can download Bridging the gap Department evaluation of training Learning evaluation form Evaluation of training bulletin Evaluating Training Effectiveness 4 mins 54 secs This tutorial will help you establish a brief but effective process for evaluating the training completed in your business.