This is where you will learn about resolving conflict
On completion of this tutorial you will be able to:
• Explain a win/win solution
• Follow some steps to gain agreement
• Develop a personal strategy for dealing with conflict
• Reflect on some ways you might mediate some challenging situations
• Understand what appropriate assertiveness is
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Documents you can download
• Building resilience
This tutorial will help you establish ways of building your skills when acting as a mediator in resolving conflict at work (duration: 17 mins : 00 secs)
Benefits
To the manager – you will benefit by developing your mediation skills and confidently dealing with most conflict in-house
To your staff – Staff can benefit from having any conflict dealt with in a professional and timely manner
To your business – benefits to the business are that all those affected by work based conflict will see that minor conflict is dealt with before it becomes a major issue
Related tutorials
• Communication
• Self-esteem
• Building trust in business
• Comfort zones
• Managing change in business
• Values
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Download a PDF leaflet for more information