Dorothy is a management/business coach and trainer who works with individuals and teams to develop and improve skills, knowledge and confidence leading to tangible results in personal and business performance. She believes good relationships make good business and uses a powerful behaviour profiling tool to help her clients understand how to get the best from staff, colleagues and customers. As an Investors in People Adviser and Assessor she is passionate about the worth of the IiP framework and process as a business improvement tool. A Partner in her own business she understands the challenges facing organisations today and takes a very focussed, clear thinking and pragmatic approach to supporting her clients.