ManagersPitStop

This is where you will learn about assertiveness at work

On completion of this tutorial you will be able to:

• Understand passive, assertive and aggressive behaviours
• Explain how using ‘I’ statement will help in assertive communications
• Follow a defined structure for making requests
• Develop a workable process for refusing request by others
• Reflect on how you would tackle some challenging behaviours

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Documents you can download

• Making and refusing requests
• Recognising assertiveness
• Assertiveness at work bulletin

This tutorial will help you establish a workable structure for practicing assertive communication in the workplace (duration: 7 mins : 42 secs)

Benefits

To the manager – you will have a confident and assertive approach to making and refusing requests by staff

To your staff – staff will benefit by knowing that their request has been given full consideration and you have communicated clearing with no misunderstandings

To your business – because your communication will be thoughtful, confident and always seeking the win/win situation there is a greater chance of developing trusting business relationships and building greater customer confidence

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• Delegating to others
• Managing performance
• Barriers to performance
• Building trust in business
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